How can we help?

Joining a group ride

How do I report issues with the quality of planned routes?

How do I apply a Cyclers Plus promo code?

I have a new phone but I can not access my Plus account. What should I do?

Forgot my password

How to track my ride without using navigation?

How can I get the 1+1 promo code?

How can I collect badges?

Why is the voice navigation not working?

Why is the trajectory of my tracked ride zigzaged?

Do you offer a free trial?

How do I turn off auto-renew for my subscription?

What to do if Cyclers Plus is not activated after paying the subscription?

Do you offer one-time purchase option?

What are the payment options?

How do I save battery when navigating?

Do I need the data connection when navigating on my ride?

How can I import a GPX file into Cyclers?

How can I import a GPX file of my tracked routes into Cyclers?

How can I connect Cyclers to another sports tracker or import GPX file?

Why is the trajectory of my tracked ride straight?

How can I edit my route?

How can I check the details of the route?

What is Match?

How to plan A-to-B route?

How to plan a circular route?

How can I change my notifications settings?

How do I switch between imperial and metric units?

How do I change the app´s language?

How do I change my current location?